Privacy Policy

Effective Date: 1 April 2020

At Noble Naturopathic, your privacy is a priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal and health information when you visit our website, communicate with us online, or book appointments through our digital systems.

1. Our Commitment to Privacy

As licensed naturopathic doctors and regulated healthcare professionals, we comply with:

PIPEDA – Canada’s federal privacy legislation
Applicable provincial laws
College of Naturopathic Physicians of British Columbia (CNPBC)
Guidelines set by the Office of the Privacy Commissioner of Canada

We collect only the information necessary to deliver quality care and support your experience with our clinic.

2. Information We Collect

We may collect the following types of information:

Personal Information

Name, phone number, email address
Mailing address
Appointment booking details
Payment information (through secure third-party processors)

Health Information

Information you voluntarily provide through intake forms, email, or health portals
Data shared during virtual consultations or contact form inquiries

Website Usage Data

IP address, browser type, device information
Pages visited and actions taken (collected via cookies or analytics tools)

We do not collect personal health information without your knowledge and consent.

3. How We Use Your Information

We use your information for purposes such as:

Booking and confirming appointments
Communicating with you about your care
Responding to inquiries or support requests
Providing access to resources, programs, or test results
Improving our website, services, and educational content
Complying with legal, regulatory, and professional obligations

4. Consent

By submitting information through our website (e.g., booking forms, contact forms), you consent to our collection and use of that information for the purposes described in this policy.

We do not use your information for marketing purposes without explicit consent. You may withdraw consent at any time, subject to legal or contractual restrictions.

5. Disclosure of Information

We may disclose personal information only when:

Required by law or a court order
Referring to another healthcare provider (with your consent)
Engaging third-party service providers who assist us (e.g., booking platforms, payment processors) and who are contractually bound to protect your data

We do not sell or rent your information to third parties.

6. Cookies and Analytics

Our website may use cookies or third-party analytics tools (such as Google Analytics) to improve user experience and track general website usage patterns.

You may disable cookies through your browser settings, but doing so may affect your ability to access certain features.

7. Data Storage and Security

We take reasonable administrative, technical, and physical measures to protect your personal information from loss, theft, unauthorized access, or disclosure.

Access to patient data is restricted to authorized personnel only.
Any third-party systems we use (e.g., Jane App) are chosen for their adherence to Canadian data security standards.
Emails are not a secure form of communication for sensitive health data—please contact us directly for private matters.

8. Retention of Information

We retain health records and personal information in accordance with provincial regulations and our licensing body’s requirements—typically a minimum of 10 years from the date of last contact or treatment, unless longer retention is required.

9. Your Rights

You have the right to:

Request access to your personal or health information
Request correction of incomplete or inaccurate information
Withdraw consent (subject to limitations)
Submit a complaint to the appropriate regulatory body

To make any such request, please contact our clinic using the information below.

10. Third-Party Links

Our website may link to other websites (e.g., lab services, educational resources). We are not responsible for the privacy practices of external sites. We recommend reviewing their privacy policies before submitting personal information.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Updates will be posted on this page with the new effective date.

12. Contact Us

If you have any questions, concerns, or would like to access your records, please contact:

Noble Naturopathic
G104-2480 Spruce St. Vancouver, BC V6H2P6

Email: office@noblenaturopathic.com
Phone: 604-734-7760